Our site is hosted on a SSL-enabled server and uses the latest web server security technology, provided by Comodo, WebTrust Compliant Certification Authority. This allows you to enjoy the strongest possible online security and peace of mind, connecting at 128 bit, 56 bit or 40 bit depending on your browser capability.
With an Instant SSL by Comodo Web Server Certificate, any information you send to our web server is encrypted or scrambled, making it impossible to intercept or steal. This is important for the transmission of highly confidential information such as financial and personal details.
When this is happening you'll see a little padlock symbol at the bottom of the browser - this means that your details are totally safe from prying eyes and that only us can see them. (Some browsers don't have this symbol; if the address of the web page starts with https, this also confirms you're secure). This method is the recognised standard for secure transactions.
We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf
We are committed to protecting your privacy and we will always treat your personal information with the highest standards of security and confidentiality.
We are committed to comply with all applicable data protection laws including the new General Data Protection Regulation GDPR from 25th May 2018.
Use of Stored Information
Your information allows us to fulfil any orders you place with us, update you on the progress of your orders and assist with any future customer service queries
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your postal address, e-mail address, telephone number and your credit or debit card number and expiry date or bank account details to the extent reasonably necessary to provide the services that are available through our website to you by us or our sub-contractors.
We employ the services of other companies to support our business for specific functions, for example: dispatching orders (using designated parcel carriers); processing payments (using designated payment providers); sending Arrowfile marketing communications (using a small number of postal and electronic communications service providers); and validating and analysing our customer data (using a small number of designated data specialists).
If you decide to use the Trusted shops Review service or the Google Customer Review service they will also collect your email for the purposes of sending you a reminder for a Review of your purchase. By agreeing to the Terms and Conditions you consent to this arrangement.
We will use your information to market our own products and services only if you have provided us with the necessary consent on the user registration page or order form.
If you have signed up for our electronic communications and/or chosen to receive our postal mailings, we’ll use your information, including details of any previous purchases, how you interact with us and any recent Arrowfile website browser history, to help us decide what we talk to you about and when. Ultimately, we want to make sure that what we send you will be useful and interesting, this information will really help us achieve that.
If you buy products through our website then we may collect information about your buying behaviour. We also use your information to create profiles of, for example, our most loyal customers, or to create customer interest groups, for example, those of you who appear to collect coins. This not only helps us to better tailor our future marketing communications, but it also helps us to find potential new customers who may also love to shop with us and/or share the same interests.
If you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. Should you wish to update any of your personal information, please let us know by emailing us using the subject heading: UPDATE MY DETAILS and send to us.
How we will keep in touch with you
With your permission, we would love to keep you up to date with our latest news, products, offers and more, by contacting you periodically by post, by email and using other internet-based digital communications, including social media, plus any similar services or applications as they become available.
If you have previously chosen to receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop, which we’ll always honour without any fuss or delay. You will never hear from any other company as a result of signing up for Arrowfile’s marketing communications.
We hope that you enjoy receiving our catalogues and electronic communications, but if you would prefer to stop receiving them at any time, simply give our Customer Services team a call on 0844 855 2060, email us or write to us. Alternatively, you can update the settings in your online account if you have registered online or click on the unsubscribe link that appears in every one of our email newsletters.
Each time you use our website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the website to help personalise your experience. For example it stores the contents of your shopping basket as you proceed through checkout, and also it will check what version of the website to show on your chosen device (PC, tablet or mobile phone).
If you choose, the use of a cookie also lets you automatically log-in to the website so that you do not have to re-enter your email and/or password each time you visit.
You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. The information collected by a cookie is used to provide you with the service you have requested. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.
For further information from us on data protection and privacy or any requests concerning your personal information please contact us.
Assuring you of our best attention at all times